Privacy Policy

Policy

Serenes Sojourns Tours (“the Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and integrity of all personal information collected through our website, booking processes, communications, and operational systems.

This Privacy Policy explains how personal information is collected, processed, stored, used, protected, and disclosed in accordance with applicable international privacy principles, including alignment with key provisions of the General Data Protection Regulation (GDPR), South African data protection principles, and accepted international tourism industry standards.

By accessing our website or utilizing our services, you consent to the practices described within this Privacy Policy.

Serenes Sojourns Tours may collect and process personal information necessary for the facilitation of travel-related services, operational communication, legal compliance, and customer support.

Data protection (GDPR-aligned)
Cookie usage
Privacy Policy
Serenes Sojourns Tours
Website: Serenes Sojourns Tours
Collection of Personal Information

The information collected may include

Company and agency details for trade partners.

Full names;
Email addresses;
Telephone numbers;
Nationality and country of residence;
Passport details;
Travel preferences;
Emergency contact information;
Dietary and medical requirements relevant to travel;
Payment and invoicing information;

Information may be collected through

Supplier coordination processes.

Personal information is processed strictly for legitimate business and operational purposes including:

Sending relevant travel or marketing communication where consent has been granted.

The Company undertakes not to process personal information for unlawful, misleading, or unrelated purposes.

Serenes Sojourns Tours employs commercially reasonable technical and organizational safeguards designed to protect personal information against:

Unlawful disclosure.

Sensitive data transmitted through our systems is handled using secure technologies and controlled access procedures wherever operationally feasible.

While every reasonable effort is made to maintain data security, no internet-based transmission or storage system can be guaranteed as completely secure. The Company therefore cannot warrant absolute protection against sophisticated cyber incidents beyond reasonable operational control.

Serenes Sojourns Tours does not sell, rent, or unlawfully distribute personal information to unrelated third parties.

Government agencies where legally required.

Such disclosures shall only occur to the extent reasonably necessary for the facilitation of confirmed travel services or compliance obligations.

Third-party suppliers may operate under separate privacy policies, and the Company shall not be responsible for the independent privacy practices of external providers.

Due to the international nature of tourism operations, personal information may be transferred across multiple jurisdictions including countries outside South Africa.

By engaging Serenes Sojourns Tours, the Client acknowledges and consents to the cross-border transfer of information where reasonably necessary for travel execution, reservations, and operational coordination.

The Company endeavors to work with reputable partners maintaining reasonable data protection standards.

Our website may utilize cookies and related technologies to improve user experience, analyze website performance, and support functionality.

Website inquiry forms;
Booking forms;
Email correspondence;
Telephone communications;
Social media engagements;
Online demo or webinar registrations;
Purpose of Data Processing
Processing reservations and quotations;
Coordinating travel arrangements;
Communicating booking updates;
Issuing invoices and travel documents;
Facilitating customer support;
Managing supplier coordination;
Enhancing operational efficiency;
Meeting legal and regulatory obligations;
Improving website functionality and user experience;
Data Security & Confidentiality
Unauthorized access;
Data loss;
Cyber threats;
Misuse;
Alteration;
Sharing of Information
However, information may be shared where operationally necessary with:
Hotels and lodges;
Airlines and transport providers;
Tourism authorities;
Visa facilitation entities;
Travel insurance providers;
Professional service providers;
International Data Transfers
Cookies & Website Tracking

Cookies may be used to

Support marketing and analytics functions.

Users may configure browser settings to decline or manage cookies. However, certain website functions may be affected where cookies are disabled.

The Company may utilize analytical tools including website traffic monitoring and visitor behavior analytics to improve digital performance and service delivery.

Where consent has been provided, Serenes Sojourns Tours may periodically send:

Event invitations.

Remember user preferences;
Improve browsing experience;
Analyze website traffic patterns;
Enhance website security;
Marketing Communication
Destination updates;
Promotional campaigns;
Trade news;
Product updates;
Travel insights;

Recipients may opt out of marketing communications at any time by

Requesting removal from mailing databases.

The Company undertakes not to send misleading, excessive, or unauthorized communication.

Personal information shall only be retained for as long as reasonably necessary to:

Support legitimate business interests.

Data that is no longer operationally or legally required may be securely deleted, anonymized, or archived in accordance with internal retention procedures.

Clicking unsubscribe links;
Contacting the Company directly;
Data Retention
Fulfill operational obligations;
Meet legal and financial reporting requirements;
Resolve disputes;
Rights of Data Subjects

Subject to applicable law, individuals may request

Clarification regarding how information is processed.

Requests may be submitted formally through the Company’s official communication channels.

Certain information may however be retained where legally required for operational, financial, taxation, or regulatory purposes.

The Serenes Sojourns Tours website may contain links to third-party websites, tourism partners, or external booking systems.

The Company does not control and shall not be responsible for the content, privacy practices, or security policies of external websites. Users are encouraged to review the privacy policies of third-party platforms independently.

Serenes Sojourns Tours does not knowingly collect personal information directly from minors without appropriate parental or guardian involvement where applicable.

Travel bookings involving minors may require submission of additional legal and travel documentation in compliance with immigration and child protection regulations.

Serenes Sojourns Tours reserves the right to amend, revise, or update this Privacy Policy periodically to reflect:

Regulatory requirements.

Updated versions shall become effective upon publication on the Company website.

All privacy-related enquiries, requests, or concerns may be directed to Serenes Sojourns Tours through the official website contact channels.

By accessing this website, submitting information, or utilizing services arranged by Serenes Sojourns Tours, the user acknowledges that they have read, understood, and accepted this Privacy Policy and the manner in which personal information may be processed in connection with travel operations and related services.

Access to their personal information;
Correction of inaccurate information;
Restriction of certain processing activities;
Withdrawal of marketing consent;
Deletion of information where legally permissible;
Third-Party Links
Children’s Privacy
Policy Amendments
Legal developments;
Operational improvements;
Technological changes;
Contact & Data Enquiries
Acceptance of Policy